Turnkey Apps: OTRS

To save your time in deploying IT solutions WebAngel has a huge range of turn-key application that can be preinstalled on your virtual machine, one of them is OTRS – Open Source Ticket Request System.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

OTRS is distributed under the GNU Affero General Public License

OTRS is tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

This appliance includes all the standard features in TurnKey Core, and on top of that:

* OTRS configurations:
o Includes spell checking and documentation.
o Automatically install security updates directly from Debian stable (security).
* SSL support out of the box.
* Includes TurnKey web control panel (convenience).
* Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
* Webmin modules for configuring Apache2, MySQL, Postfix and Procmail

Customer registration requires valid networking configuration (email support).