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help desk Archive
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OTRS Help Desk 3.1 and OTRS ITSM 3.1 with new Generic Interface
Posted on May 22, 2012 | No CommentsOTRS is the world’s leading provider of open source Help Desk and ITSM solutions. The newest version of OTRS includes major enhancements that improve interconnectivity of the product with other data systems, and that improve the Agent and Administrator experience while using and configuring OTRS. […]